1. Right of withdrawal for Oneoutlet.it Products
The customer has the right to withdraw from any order regarding the Products purchased on OneOutlet, upon notice of the reason for the return in the appropriate section of the site.
How to return products on OneOutlet:
To request the return of a product, the customer must log on to the site https://www.oneoutlet.it/it/ select the "my account" at the top right, then click on "Manage Refunds". In this section of the site will appear a form to be filled in with your data, the date of 'order and the reference of the order.
Click on the button below "ask for a refund" and wait for the receipt of the email for confirmation to proceed with the return request.
After receiving the confirmation email, the customer must return to the site, log into your account, select Manage Refunds again, where you will find the table of "order references" with all the information of the products purchased, the customer must tick the box of the product or products to be returned and then click on the button "refund request".
After clicking on the refund request, the customer will have to wait for the confirmation email. After receiving the confirmation email, always in the section Manage refunds the customer will find a pdf with the information of the item to be withdrawn. The pdf must be printed and attached to the package to be returned.
After receiving and verifying the return, the operator of OneOutlet will refund the items returned.
Information about the right of withdrawal (ex art. 49, paragraph 1, letter. (h) of Legislative Decree no. 206/2005 "Consumer Code")
The customer has the right to withdraw from the contract within 14 days. The withdrawal period expires after 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer himself, acquires physical possession of the last goods ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the period of 14 days begins on the day on which the customer or a third party other than the carrier designated by the latter acquires physical possession of the last good. To exercise the right of withdrawal, you must inform the operator of OneOutlet , of the decision to terminate this contract through the appropriate section of the site.
In this case, OneOutlet will immediately send a confirmation of receipt of the withdrawal by e-mail.
The deadline for withdrawal is deemed to have been met if the customer transmits his declaration before the expiry of the period of 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last goods ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the period of 14 days begins on the day on which the customer or a third party, other than the carrier designated by the latter, acquires physicalossession of the last good.
Effects of withdrawal
Following termination of this contract, OneOutlet will reimburse all payments made by the buyer, with the exception of delivery costs, without undue delay and in any case no later than 14 days from the day on which OneOutlet is informed by the customer of the decision to exercise the right of withdrawal. These refunds will be made using the same payment instrument used by the customer at the time of purchase, unless otherwise agreed. In any case, the customer will be charged only the shipping costs of the product to be withdrawn. The refund may be suspended until OneOutlet receives the returned products or until the customer has demonstrated that the goods have been shipped, whichever is earlier. The customer is obliged to return or deliver the products without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the contract of sale. The Products must be returned - correctly packaged in their original packaging, not damaged, damaged or soiled and equipped with any accessories, instructions for use and documentation; - with the transport document (in the original packaging), so as to allow OneOutlet to identify the customer (Order number, name, surname and address); - without obvious signs of use, except those compatible with the performance of a normal test of the article (must not bear any trace of prolonged use or otherwise exceeding the time necessary for a test and must not be in a state that does not allow the resale). If the returned product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective and the cost of return will be borne by the customer.
Refunds are credited directly to the account or payment instrument used in the purchase. For payments made by bank transfer, the refund will be made to the account used for the payment. For payments made by Paypal or credit card, the refund will be made to your Paypal account or credit card.
Our best regards,