Oneoutlet.it offers shoes and sportswear of certified quality and authenticity. The products, available on the site, are sold by:
Casual Sportswear S.R.L.S. DI Aversano Maria Sede Legale San Cipriano D'aversa (CE) VIA ROMA 20 CAP 81036
The customer is required to know that the sale and management of orders on the website www.oneoutlet.it is governed by the following general conditions of sale.
CONDITIONS OF SALE
These general conditions may be updated or modified at any time by the supplier, who will communicate them through the appropriate channels of communication to customers. The consumer undertakes, whenever there is a change in these general conditions, to provide for their vision.
What is the warranty period for items purchased on oneoutlet.it?
From the day of receipt of the product, a two-year legal guarantee from the parent company of the purchased brand applies.
All Products purchased through the website www.oneoutlet.it are covered by the guarantee.
In particular, Consumer Customers, as defined below, enjoy the legal guarantee of conformity pursuant to the Consumer Code.
I am dissatisfied with an item I ordered and would like to make a complaint. How should I proceed ?
If the package you received is wrong or incomplete, contact our customer service at [email protected]oneoutlet.it and we will inform you about the procedure to follow.
In the event of a faulty item, please send us 3 to 5 photos to the email address [email protected], confirming clear evidence of the fault or fault so that we can correct your problem properly. If you want to make a complaint about a pair of shoes, or an item of clothing, be sure to send us either a photo of the sole if possible, or a photo of the faulty item.
Make sure your message is no larger than 25MB - you can send us multiple mails if needed. We advise you to use a JPEG format for sending the images.
SUBJECTS OF THE CONTRACT
- Supplier : Oneoutlet.it.
- Customer/Consumer: the subject identified by the data entered at the time of registration or first purchase.
OBJECT OF THE ONLINE CONTRACT AND ITS DEFINITION
By "online" contract of sale is meant: the distance contract and that is the legal transaction concerning movable goods and / or services between a supplier, oneoutlet.it, and a consumer and / or customer under a system of distance selling organized by the supplier who, for this contract, uses only the technology of distance communication called "Internet".
All contracts, therefore, will be concluded directly through access by the consumer and / or customer to the website corresponding to the address www.oneoutlet.it, where, following the appropriate procedures, will conclude the contract for the purchase of the goods.
The supplier may ask the consumer and / or customer for a discretionary confirmation of the order made. A consumer is any natural person who buys goods or services (buyer).
At the end of the purchase process, the customer will receive, by e-mail, the confirmation of purchase with the code for the order. The order becomes effective and valid upon confirmation of payment.
You must pay the full amount of the purchase at the time of order. Oneoutlet.it accepts various payment methods, for example: Paypal, credit card, bank transfer. Remember that the customer is responsible for any cost associated with the transaction.
PRICES AND SHIPPING COSTS
All prices listed on the website, www.oneoutlet.it, are intended with VAT included. Prices may change based on offers and Oneoutlet.it reserves the right to change them without notice. Oneoutlet.it is not required to refund for any discrepancies between the price of a product already purchased and that later on the site Oneoutlet.it .
Shipping costs (and returns) are the responsibility of the buyer.
METHOD OF DELIVERY
OneOutlet will process your order within 1 -2 working days from receipt of payment (subject to product availability). Shipping will be by express courier.
OneOutlet assumes no responsibility for any delays caused by the courier.
For each order placed on oneoutlet.it, the same issues invoice or receipt.
For customers who must enter their VAT number and / or tax code in the personal data, the invoice of the material shipped, will also be sent by e-mail to the holder of the order, pursuant to Article 14 of Presidential Decree 445/2000 and DL 52/2004.
For the issuance of the invoice are based on the information provided by the customer at the time of order. No change in the invoice will be possible, after the issue of the same nor will it be possible to issue invoice after the execution of the order to customers who have not provided their VAT number at the time of order.
RIGHT OF WITHDRAWAL
OneOutlet guarantees the right of withdrawal, pursuant to Legislative Decree no. 185/99, for any reason from the purchase contract. To exercise this right, the customer must send an email to: [email protected] within 14 days of receipt of goods.
The returned products must be intact and in their original packaging. The costs of returning the goods to the sender are borne by the consumer.
For more information read the section on Right of withdrawal.
JURISDICTION COMPETENT COURT
Any dispute relating to the application, execution, interpretation and violation of purchase contracts entered into "online" through the site www.oneoutlet.it is subject to Italian jurisdiction.
Customers therefore accept, being the Italian company, the laws, regulations and any arbitration of the Italian Court of Caserta.